Skip to main content
Skip table of contents

How to add Activation Key purchased under another email

If you want to add an Activation Key purchased under an email address other than the address you used to register on the MOBILedit User Portal, follow these steps:

Click on your username in the top-right corner and select “+Add License”:


Insert your Activation Key and click on “Add License”:


You will receive an email as confirmation of your request.

At this time, the application for the additional license has been submitted to our representatives for verification and approval.
There is a limit of 5 active requests per user at any one time.

The approval status is visible next to the requested Activation Key:

Once your request has been verified, you will receive a confirmation email and can download software, updates, and add-ons.

Verification for licenses purchased under a different email address may take longer for us to verify as we may have to contact the original purchaser of the license.

If your initial registration on the User Portal was with a license activation key for MOBILedit Forensic single phone license or Standard editions, attempting to add a PRO or PRO+ license will result in an error as the system does not permit it.

To rectify this, please use the drop down menu showing your email address and select ”Edit profile”. You must then add your full address.
This is due to the sale and licensing of MOBILedit Forensic PRO and PRO+ being restricted.

All Demo licenses must also be registered. Demo licenses will be automatically removed from the license list once they have expired.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.