In settings, you can customize and edit various useful details such as "Global Settings", "Investigator Details" and "Logging".
Under “Global Settings”, you can change the language of the user interface, set whether to display our product's logo in the reports, and set the preferred path to the Temporary folder. For the user interface, we currently support Czech, English, Spanish, Portuguese, Slovak, Japanese, and Chinese.
In the "Investigator details" section, you can fill in the investigator details that will be displayed in each report created.
MOBILedit Forensic includes options to log information that can help in resolving potential software issues.
We call it logging, and currently have four levels of logging. Automatically created Crash Dump files are also available. Each of these can help to understand the situation in different scenarios that you may encounter, whilst using the software:
Off - Logging is disabled, no data is stored.
Basic - Contains device identifiers without personal data.
Detailed - Contains Basic log-level data and device communication data. These may contain some personal data.
Debug - Contains Detailed log-level data and status information within MOBILedit Forensic. These may contain some personal data.
Crash Dump - Contains crash status information only, without personal data. Crash Dump files are created automatically.
The user can set one of the first four log levels via Settings in MOBILedit Forensic:
Within the same folder where you find the log files, you will also see the following files:
File summary_full.txt contains all information that was presented on the screen in the white log window, together with all files copied from the phone, and if the password breaker has been used then it contains the resultant password as well.
In the summary_short.txt there is the info of the extraction phase, together with a list of failed items indicating what might be missing in the report, such as skipped folders. The contents of this file are also included in the HTML and pdf reports in the Data Extraction Log section.
This can help us determine how long a program has been on a particular process. This is particularly useful if the extraction seems to be stuck.
Contains all information about communications with the device.
At Compelson we believe it is imperative to protect our customers' privacy regarding the potentially sensitive content obtained from mobile device data. We are aware that the user may share personal information with us by sharing log files. Our processes are strict when it comes to handling shared customer data, and we keep it confidential at all times. The data is only used for the purpose agreed with the customer and is immediately destroyed once the reason for the use of the data has expired. Likewise, we can arrange a mutually signed NDA if necessary.