In settings, you can customize and edit various useful details such as "Global Settings", "Investigator Details" and "Logging".
In “Global Settings”, you can change the language of the user interface and set whether to display our product logo in the reports. We currently support Czech, English, Spanish, Portuguese, Slovak and Chinese (currently in beta).
In the "Investigator details" section, you can fill in the investigator details that will be displayed in each report created.
MOBILedit Forensic includes options to log information that can help in resolving potential software issues.
We call it logging, and currently have four levels of logging. Automatically created Crash Dump files are also available. Each of these can help to understand the situation in different scenarios that you may encounter, whilst using the software:
Off - Logging is disabled, no data is stored.
Basic - Contains device identifiers without personal data.
Detailed - Contains Basic log-level data and device communication data. These may contain some personal data.
Debug - Contains Detailed log-level data and status information within MOBILedit Forensic. These may contain some personal data.
Crash Dump - Contains crash status information only, without personal data. Crash Dump files are created automatically.
The user can set one of the first four log levels via Settings in MOBILedit Forensic:
At Compelson we believe it is imperative to protect our customers' privacy regarding the potentially sensitive content obtained from mobile device data. We are aware that the user may share personal information with us by sharing log files. Our processes are strict when it comes to handling shared customer data, and we keep it confidential at all times. The data is only used for the purpose agreed with the customer and is immediately destroyed once the reason for the use of the data has expired. Likewise, we can arrange a mutually signed NDA if necessary.
Which log level will be appropriate in which situation?
There are four scenarios, and for each of them, it is recommended to have a slightly different setup and way to send them to our MOBILedit Forensic Support team for analysis.
Please note, the logging settings apply to subsequent extractions and must therefore be entered before starting the extraction of the device for which you want to log.
Device communication error
In the case that you have followed all the instructions to connect your device and your device is still having trouble connecting to MOBILedit Forensic, the Basic Log level will be appropriate.
Potentially incorrect or non-standard data in the device
In cases of suspected incorrect or non-standard data contained in the connected device, the Detailed Log level will be appropriate.
A software bug in MOBILedit Forensic
In case you need to report a software error in MOBILedit Forensic, the Debug Log level is appropriate.
MOBILedit Forensic crashes
In the event that MOBILedit Forensic crashes, Crash Dump files are automatically generated and can be sent to the MOBILedit Forensic Support Team for analysis.
File summary_full.txt contains all information that was presented on the screen in the white log window, together with all files copied from the phone, and if the password breaker has been used then it contains the resultant password as well.
In the summary_short.txt there is the info of the extraction phase, together with a list of failed items indicating what might be missing in the report, such as skipped folders. The contents of this file are also included in the HTML and pdf reports in the Data Extraction Log section.