Skip to main content
Skip table of contents

User portal - MFA

Once your User portal account is verified and fully operational, you can set up multi-factor authorisation using a TOTP authenticator app.

MFA setup

First, select “MFA Setup” from the user menu in the top right of the screen.

This will open up the Multi-Factor Authentication setup as shown below.

Full instructions are shown on-screen within the MOBILedit Forensic User portal.

  1. Download a two-factor authenticator app like

    1. Microsoft Authenticator for Android and iOS

    2. Google Authenticator for Android and iOS

    3. or any other authenticator app that supports TOTP.

  2. Scan the QR Code or enter the key into your two-factor authenticator app. Spaces and casing do not matter.

  3. Once you have scanned the QR code or input the key above, your two-factor authentication app will provide you with a unique code. Enter the code in the confirmation box and click activate.

  4. Recovery keys - Please copy and save the keys in a safe place.

Recovery keys - If you lose your device or TOTP app and don't have the recovery codes, you will lose access to your User portal account.

Disable or reset MFA

If you want to disable or reset the MFA, select MFA setup from the User menu and then “Disable MFA”. It will then be deactivated and, you can delete the relevant entry in your TOTP app. If resetting you should start the process again.

For your convenience, there is an option to select the checkbox and for your login credentials to be remembered for 14 days. If you do not want to be remembered after setting this, you will need to delete the browser cookies for the User portal site.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.