How to send Logs to MOBILedit Forensic Support for analysis

Launch MOBILedit Forensic, select "Settings", then click on "Archive reports":

then select "All":

Please send us the resulting file "log_backup[…].7z" as an attachment via our contact portal.

If the log archive size is too large for upload via the contact form, please use the contact form to let us know and we will send you a link for uploading to our server.

You should then clear the logs to start afresh; otherwise, the next time the logs are archived, the size will be larger as it will contain historical and new data.

Please do not copy and paste the logs to create your own archive and send it to us; they will be incomplete, and we won’t be able to see the full picture.

The Detailed and Debug logs may contain some personal data.

At Compelson we believe it is imperative to protect our customers' privacy regarding the potentially sensitive content obtained from mobile device data. We are aware that the user may share personal information with us by sharing log files. Our processes are strict when it comes to handling shared customer data, and we keep it confidential at all times. The data is only used for the purpose agreed with the customer and is immediately destroyed once the reason for the use of the data has expired. Likewise, we can arrange a mutually signed NDA if necessary.