In some cases, the drivers provided by the manufacturer of the phone do not allow a proper device connection, which is required for our products to successfully communicate with the device. Hence, there is a need to replace this driver with the Universal Android driver.
If you need to install an unsigned driver, click here.
Below is a guide on how to proceed with the installation and replacement of this driver.
Download and install the Universal Android driver from our website here.
When the driver is installed, plug in your device.
Open the System Properties dialogue - press Win+Break on the keyboard. (or start the Control Panel and go to "System and Security" and then to "System")
4. Click on the "Device Manager" link.
5. In the Device Manager, locate your Android device, right-click on it and select "Uninstall".
6. After that is done, close the Device Manager and reconnect the phone.
7. Upon connecting it again, our Universal driver will automatically locate and "catch" the phone, before an incorrect driver is installed by Windows.