Which log level will be appropriate in which situation?

There are four scenarios and for each of them, a slightly different setup and method of sending to our MOBILedit Forensic Support team for analysis are recommended.

Please note, the logging settings apply to the subsequent extractions and therefore must be specified before you start extracting the device for which you want to log.

Device communication error

In the case that you have followed all the instructions to connect your device and your device is still having trouble connecting to MOBILedit Forensic, the Basic Log level will be appropriate.

How to set the Basic Log level

How to send Logs to MOBILedit Forensic Support for analysis

Potentially incorrect or non-standard data in the device

In cases of suspected incorrect or non-standard data contained in the connected device, the Detailed Log level will be appropriate.

How to set the Detailed Log level

How to send Logs to MOBILedit Forensic Support for analysis

A software bug in MOBILedit Forensic

In case you need to report a software error in MOBILedit Forensic, the Debug Log level is appropriate.

How to set the Debug Log level

How to send Logs to MOBILedit Forensic Support for analysis

MOBILedit Forensic crashes

In the event that MOBILedit Forensic crashes, Crash Dump files are automatically generated and can be sent to the MOBILedit Forensic Support Team for analysis.

How to send Crash Dump files to MOBILedit Forensic Support for analysis