Which log level will be appropriate in which situation?
There are four scenarios and for each of them, a slightly different setup and method of sending to our MOBILedit Forensic Support team for analysis are recommended.
Please note that the logging settings apply to the subsequent extractions and therefore must be specified before you start extracting the device for which you want to log.
It is advisable to archive the logs, then clear them, and set the required logging level. This will ensure a smaller file for sending and also cleaner logs for review.
Then recreate the issue, select the relevant log setting, and then follow the instructions below to send the logs to us.
Device communication error
If you have followed all the instructions to connect your device and your device is still having trouble connecting to MOBILedit Forensic, the Basic Log level will be appropriate.
How to set the Basic Log level
How to send Logs to MOBILedit Forensic Support for analysis
Potentially incorrect or non-standard data in the device
In cases of suspected incorrect or non-standard data contained in the connected device, the Detailed Log level will be appropriate.
How to set the Detailed Log level
How to send Logs to MOBILedit Forensic Support for analysis
A software bug in MOBILedit Forensic
In case you need to report a software error in MOBILedit Forensic, the Debug Log level needs to be set.
How to set the Debug Log level
How to send Logs to MOBILedit Forensic Support for analysis
MOBILedit Forensic crashes
If MOBILedit Forensic crashes, it will automatically detect an issue, and upon relaunch, you will be asked to generate Crash Dump Logs. The files are then automatically generated and can be sent to the MOBILedit Forensic Support Team for analysis.
If something other than MOBILedit Forensic itself causes the program to crash, there is no option to create the crash dump logs, as it cannot detect external issues. For example, a Windows or hardware issue.
How to send Crash Dump files to MOBILedit Forensic Support for analysis