In order to obtain any data from a phone using our products, it is necessary to have the phone connected to a PC - either by USB cable, Wi-Fi, or Bluetooth.

If the device has a damaged cable port and a traditional USB cable connection is not possible, you can try to connect with Bluetooth or Wi-Fi.

USB cable connection is recommended in order to acquire maximum data; depending on the device manufacturer, Bluetooth and WI-Fi connection may only be able to yield limited or no data.

If the screen is damaged or is no longer responsive to touch, you can always use OTG to connect a PC mouse to the device. You can then use the mouse on the phone to navigate the device settings (just like a mouse is used with a PC) in order to enable USB debugging or OEM unlock in developer options. The OTG option only applies to Android devices. 

If you are unsure your phone will connect prior to purchasing MOBILedit Forensic Express, read more about supported phones here.

Please, do not hesitate to contact us if you need more support.